In the era of big data, we understand how much you value your information and how much you want your information being fully protected. Believe me, we share the same vision. Here are the answers to your questions relative to the collected information. While aiming to bring you comfort through our products, we are also committed to let you feel assured through our caring service.
Q1: What Information Do We Collect and How?
We will only collect and use personal information which is necessary to comply with our legal obligations and to assist us to administer our business and provide you with the services you request.
(About personal information: Personal information is information that can be used to directly or indirectly identify you. Personal information also includes anonymous information that is linked to information that can be used to directly or indirectly identify you. Personal information does not include information that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.)
We collect information from you when you register on our site, place an order, subscribe to our newsletter or respond to a survey. When ordering or registering on our site, as appropriate, you may be asked to enter the following information: your name, e-mail address, mailing address and phone number. You may, however, also visit our site anonymously.
Q2: What Do We Use Your Information for?
- To personalize your experience
- To improve our website and your shopping experience. We will continue to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service
- To process transactions including executing your payments and delivering the purchased products or services requested.
- To send emails: the email address you provide may be used to help process orders, send you important information and updates pertaining to your order, occasional company news, updates, related information on product or service, etc.
- To send periodic SMS messages. The phone number you provide during customer registration and/or order processing, may occasionally be used to send you important marketing and promotional information related to products and services that may be of interest to you.
- To administer a contest, special promotion, survey, activity or other site features.
Q3: What’s the Legal Basis for the Processing of Personal Information
If you are located in the European Economic Area (“EEA”), our processing of your personal information will be based on the following: To the extent that we obtain your consent for the processing of your personal information such processing will be justified pursuant to Article 6(1) lit. (a) of the General Data Protection Regulation (EU) 2016/679 (“GDPR”). If the processing of your personal information is necessary for the performance of a contract between you and us or for taking pre-contractual steps upon your request, such processing will be based on GDPR Article 6(1) lit. (b). Where the processing is necessary for us to comply with a legal obligation, we will process your personal information on basis of GDPR Article 6(1) lit. (c), and where the processing is necessary for the purposes of our legitimate interests, such processing will be made in accordance with GDPR Article 6(1) lit. (f).
Please note that where you have given your consent to the processing of your personal information you may withdraw your consent, for example by sending an e-mail to Mondeershop@gmail.com at any time which withdrawal will not affect the lawfulness of any processing previously made on basis of your consent.
Q4: What Rights Do You Have?
You have the right to access, correct, or delete the personal information that we collect. You are also entitled to restrict or object, at any time, to the further processing of your personal information. You have the right to receive your personal information in a structured and standard format and, where technically feasible, the right to have your personal information transmitted directly to a third party. You can lodge a complaint with the competent data protection authority regarding the processing of your personal information. You can send us an e-mail to Mondeershop@gmail.com to exercise your rights. We will reply to your request as soon as we can.
To protect the privacy and the security of your personal information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the personal information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain.
Q5: How Do We Protect Your Information?
You are responsible for your own username and password safety and security on Mondeer. We recommend choosing a strong password and changing it frequently. Please do not use the same login details (email and password) across multiple websites.
That said, we do implement a variety of security measures including offering the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Q6: Do We Disclose Any Information to Outside Parties?
We do not sell, trade, or transfer your personal information to outside parties. This does not include trusted third parties who help us provide necessary services to you, including operating our website, conducting our business, executing payments, delivering purchased products or services, sending you information or updates. But this can only be permitted on condition that they sign the confidential agreement. We may also release your information when we believe this action is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.